Water Superintendent:

Dirk Lammes


Monday -Thursday:
7:00 AM – 4:30 PM

7:00 AM – 12:00 PM


Phone: (585)638-6570 x 4

Water Department

Water Service Fee request shut off$25.00
Water Service Fee shut off for non-payment$75.00

Water Assistance Program

Water Service Connections

The Town Board has decided that the individual service line material installed by the individual from the curb-stop to the valve inside of the customer’s house may be either:

Water Lines Map

¾” type “K” copper tubing or 1” virgin resin, ultra-high molecular weight polyethylene tubing, meeting AWWA Specification C901, and capable of sustaining indefinitely a pressure load of 200 psi at room temperature. (This material should be a type 3, grade P33, class C material as per AWWA.)

If polyethylene service line material is installed, it must be installed strictly according to the pipe manufacturers recommendations (example: must be imbedded in 6” of sand above and below the water pipe or inserted through or inside 4” drain tile from curb stop to basement wall.)

Individual Water Service Connection and Inspection

When an individual homeowner or business owner is planning to install a water service to a house or building, the Town must be notified at least 2 days in advance so that the Town Water Department can issue an application. The Water District Inspector is required to:

  • See that the water service line is properly installed, with no splices, in the bottom of the trench before it is backfilled.
  • See the curb-stop to water service line connection operating without leaks under service line pressure, before the connection area is back filled.
  • See that inside of the house the quarter-turn shut-off valve, the water meter, the pressure reducing valve, double check valve and the second quarter-turn shut-off valve are installed properly and operating under service line pressure without leaks.
  • See that the house well system is completely and permanently disconnected from the house municipal water system.
  • File detailed records of each water service installation. Among other things, the Water District Department will need to know from you the property owner’s name, your name (if it is different), the address and the tax account number of the property, etc.

Please note: Before any digging is done the UFPO (Underground Facilities Protective Organization) must be called at (800)962-7962.

Any and every time an individual property owner does work on the water service from the water main through, to, and including the water meter, this event concerns the Town. The Town Water Department must be notified in advance for the work to be inspected and approved before it is covered-up and returned to service.

Town of Murray Hook-up Guidlines

A two day notice is required before inspection;
Sand bedding, select fill or sleeving is required

Required Appurtenances

Once the water service is inside of the home or building and before any connections are made to the interior system, it is required that the individual property owner install in sequence (from the outer wall inward toward the water user’s devices):

  • A quarter-turn shut-off valve
  • A water meter
  • A check valve
  • A pressure reducing valve
  • A second quarter-turn shut-off valve

This material must all be rated to withstand a 200 psi operating pressure.

Minimum size for this material should be 1”.

These appurtenances should all be installed in one assembly. This assembly should be readily accessible for easy maintenance.

If individual questions arise that have not been addressed in this notice, please do not hesitate to call your Water Department at (585)638-8507 x 4

Water Rules and Regulations

Water Billing

Meters are read and billed quarterly, per the following dates, at the rate of $6.00 per thousand gallons and a $10.00 per quarter meter charge.

Jan 1st, April 1st, July 1st, and Oct 1st

Water payments can be made at the Town Clerk’s office, mailed or online to:

Town of Murray
3840 Fancher Road
Holley, New York 14470

If paying your water bill over the phone, please call the Town Clerk’s office at (585)638-6570

If paying online click here Water Payments Online

Ways to save on water costs

  • Automatic dishwashers use 15 gallons for every cycle, regardless of how many dishes are loaded. So get a run for your money and load it to capacity.
  • Turn off the tap when brushing your teeth.
  • Check every faucet in your home for leaks. Just a slow drip can waste 15 to 20 gallons a day. Fix it up and you can save almost 6,000 gallons per year.
  • Check your toilets for leaks by putting a few drops of food coloring in the tank, watch for a couple minutes to see if the color shows up in the bowl. It is not uncommon to lose up to 100 gallons a day from one of these otherwise invisible toilet leaks. Fix it and you save more than 30,000 gallons a year.
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